FAQs

General Services

• Does B&L integrate with PIMS system?
• What is your address?
• What is B&L Operating Days and Hours
• What types of practices do you work with?
• What services does B&L Reference Laboratory provide?

Pricing & Contracting

• Do I need to sign a long-term contract?
• Are your fees negotiable?
• Is your pricing competitive?

Integration & Workflow

• PIMS Integration
• Do you integrate with Practice Information Management Systems (PIMS)?
• How are results delivered?
• What if I don’t use a PIMS system?

Logistics & Support

• Who should I contact if I have pickup issues?
• Are weekend or holiday courier pickups available?
• How do I cancel or change a scheduled courier pickup?
• Do I need to be present for the pickup?
• How many samples can be sent in one pickup?
• Can I request a same-day Courier pickup?
• What if the courier misses the pickup?
• What should be completed prior to courier pickup?
• What time will the courier arrive?
• How do I schedule a courier pickup?
• What is the standard turnaround time for supply orders?
• How do I reorder supplies on a regular basis?
• Who do I contact if there is an issue with my supply order?
• Can I track the status of my supply order?
• Are there any restrictions on supply orders?
• What should I do if I unexpectedly run low on supplies?
• Is there a limit to how many supplies I can order?
• Can I place an urgent supply order?
• How to order supplies
• Do you provide supplies?
• Do you provide courier services?
• What areas do you service?

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Client Support

• Can you help customize our diagnostic workflow?
• What kind of customer support do you offer?

Getting Started

• How to Contact B&L
• How do I get started with B&L?
• Can I use B&L alongside my current lab?